Temporary closure of all WV Active centres

In line with government guidance, our centres will be temporarily closed from the evening on 30 December 2020 until further notice.

Membership FAQs

Will my January membership payment be taken?

No, no membership payments will be taken until we reopen.

I have an annual or fit for a fiver membership, how does this affect me?

The missed months will be added to the end of your annual or fit for a fiver membership. This will be done automatically, you do not need to do anything.

I joined WV Active as a member in December and paid for part of December and all of January. What will happen to my January payment?

If you joined WV Active on or after 19 December 2020 then we have already taken your January membership payment. This payment will be credited to your account to cover the cost of your first month back when we reopen.

Swimming lesson FAQs

I have already paid for some of my child’s swimming lesson, what will happen to these?

Any lessons that have been paid for and will be missed due to our closure will be added back on when our centres reopen.

What happens if lockdown is extended and swimming lessons are cancelled for longer?

If our centres are closed longer than expected, all missed lessons will be added back to your child’s account ready for when we reopen.

Other FAQs

I have a court booking in January, what will happen to this?

Your court booking can be moved. Please call us on 01902 551010 to amend existing bookings.

I have a block booking which runs through January, what will happen to this?

All block bookings will be frozen until we reopen meaning you will not lose any bookings.